Cancellation, Return & Refund Policy


Cancellation of Product:

The Member has the sole discretion to cancel the order before it has been processed by the company and has reached the status "Quality Check".

In case of prepaid orders, on cancellation of the order before the “Quality Check” Status has been processed the Member shall be entitled to a refund in the following manner:
1. Once the order is successfully placed (regardless of the order status) cancellation of the same shall attract a deduction of 3% of the Invoice or Order Value, whichever is higher, towards "payment processing fee".
A Deduction of 9% of the Invoice or Order Values shall be applicable for All Cancellations.
2. Also for a prepaid order once in "Quality Check" Status it can only be cancelled post deduction of logistics fee (to & for i.e. forward & return shipping charges) & re-stocking fee which shall be applicable).
The above is Only applicable to the "Returnable" category of products, an Order once Shipped (i.e. Physical handover of your order to the Shipping Partner) cannot be cancelled and must be returned by Customer to Dermatics India as per the "Return Process" upon which the Refund shall be done post Quality Assurance Checks and Re-stocking Fee of 3%, Subject to Original Condition of the Product over and above other charges mentioned.
In case of cash on delivery orders, if cancelled after Quality Check or if the shipment is not accepted upon delivery when attempted, the Member will not be eligible for cash on delivery facility for any of the future orders.
In case of orders consisting of “Non-Returnable” Goods/Item’s, the order shall not be eligible for Cancellations Or Returns, once in "Quality Check" status. Additionally, it may be noted, No Refund shall be processed for such Orders with “Non-Returnable” Goods/Items/Shipments.

'Return' means an action of giving back the product ordered at portal by the consumer. The following situations may arise which may cause the action of return of product:
  1. Product(s) delivered do not match your order;
  2. Product(s) delivered are past or near to its expiry date (medicines with an expiry date of less than 03 months shall be considered as near expiry);
  3. Product(s) delivered were damaged in transit (do not to accept any product which has a tampered seal):

Note: If the product that you have received is damaged, then do not accept the delivery of that product. If after opening the package you discover that the product is damaged, the same may be returned for a refund. Please note that we cannot promise a replacement for all products as it will depend on the availability of the particular product, in such cases we will offer a refund.

In the aforesaid unlikely situations, if there is something wrong with the order, we'd be happy to assist and resolve your concern. You may raise a Return request with our customer care ( within 07 (Seven) days from the delivery of the reserves the right to cancel the Return request, if the customer reaches out to after 7 days of delivery.
Upon receiving your Return/Refund request, shall verify the authenticity and the nature of the request. If we finds that the request is genuine, it will initiate the Return and Refund process. then we shall process the refund only once it has received the confirmation from the vendor concerned in respect of the contents of the product relating to that refund.
In the event of frivolous and unjustified complaints regarding the quality and content of the products, we reserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by in this regard.

The returns are subject to the below conditions:-

  1. Any wrong ordering of product doesn’t qualify for Return;
  2. Batch number of the product being returned should match as mentioned on the invoice;
  3. Return requests arising due to change in prescription do not qualify for Return;
  4. Product being returned should only be in their original manufacturer's packaging i.e. with original price tags, labels, bar-code and invoice; and
  5. Partially consumed strips or products do not qualify for Return, only fully unopened strips or products can be returned.


  1. For Return intimation, please visit and chat with us from 8AM to 8PM, Monday to Sunday.
  2. customer care team will verify the claim made by the customer within 72 (seventy-two) business hours from the time of receipt of complaint.
  3. Once the claim is verified as genuine and reasonable, we will initiate the collection of product(s) to be returned.
  4. The customer will be required to pack the product(s) in original manufacturer’s packaging.
  5. Refund will be completed within 30 (thirty) days from date of reverse pick up (if required).


  1. Refunds for all eligible returns or cancellations are issued through the payment method used at the time of purchase, except for cash payments made under the Pay on Delivery mode of payment.


  2. You will not receive cash refunds in connection with a card sale.


  3. Refunds cannot be processed to third-party accounts. The name on your account should match with the name of the bank account holder.


  4. Refunds will only be made against genuine and tractable cancellation or return requests generated by you by clicking on the cancellation button provide in the App’s user dashboard in your account. Refund request against delays, nature of advice obtained, efficacy of treatment, health outcomes of consultation will not be entertained.


  5. No refund request in relation to cancelled or returned orders will be processed if raised by the customer beyond a period of 6 months from the date of cancellation or date of return, except in specific situations to be determined at the sole discretion of


  6. Refunds may be processed within 15 working days from the receipt of a request from you. All communications with regards to refund should be sent to


  7. reserves the right to modify / implement a new pricing structure at any time prior to billing you for your initial payment of the Fees or for future payments of the Fees.


How Online consult works

Book your Appointment

Answer a few questions about your skin and hair, and provide your availability. We will pair you with the dermatologist who best meets your needs.

Connect with your Dermatologist online

At your preferred date and time, connect with your dermatologist online through a Google Meet call to discuss your skin and hair goals and concerns.

Items delivered right to your door

Your dermatologist will provide a personalized treatment plan featuring medical-grade products, and we'll deliver them to your door for free!


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